Terms of service
.DATA PROTECTION DECLARATION
1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1
We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the processing of your personal data when using our site. Personal data refers to all data that can be used to personally identify you.
1.2
The data controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Try Jova. The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.
1.3
This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (for example orders or inquiries to the controller). An encrypted connection can be recognized by the “https://” address and the padlock symbol in your browser bar.
2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website for informational purposes only, meaning without registering or providing other information, we collect only the data that your browser transmits to our server (so-called server log files). When you visit our website, the following data is collected, which is technically necessary for proper display of the site:
Visited website
Date and time of access
Amount of data transmitted in bytes
Source/referrer from which you arrived at the page
Browser used
Operating system used
IP address used (possibly anonymized)
Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of the website. The data is not transferred or otherwise used unless there are concrete indications of unlawful use.
3) COOKIES
To make your visit to our website more pleasant and to enable the use of certain functions, we use cookies. These are small text files stored on your device. Some cookies are deleted after closing the browser (session cookies), while others remain on your device and allow your browser to be recognized on your next visit (persistent cookies).
If cookies are set, they collect and process certain user information (such as browser data, location, and IP address). Persistent cookies are automatically deleted after a specified period.
In some cases, cookies are used to simplify ordering processes (for example, saving shopping cart contents). If we process personal data via cookies, processing is carried out:
In accordance with Art. 6 para. 1 lit. b GDPR for contract performance, or
In accordance with Art. 6 para. 1 lit. f GDPR for our legitimate interest in ensuring proper website functionality.
You can configure your browser to be informed about cookie settings and decide on a case-by-case basis whether to accept them or reject them in general.
If you do not accept cookies, the functionality of the website may be limited.
4) CONTACT
When you contact us (for example via contact form or email), personal data is collected. This data is used exclusively to respond to your inquiry or establish contact.
The legal basis for processing is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR.
If contact is made for the purpose of concluding a contract, the additional legal basis is Art. 6 para. 1 lit. b GDPR.
Your data will be deleted after full processing of your request, unless legal retention obligations apply.
5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION
If you provide personal data to open a customer account or to execute a contract, this data is collected and processed in accordance with Art. 6 para. 1 lit. b GDPR.
The data is used to fulfill the contract.
The customer account can be deleted at any time by contacting the controller.
After completion of the contract or deletion of the account, the data will be restricted for statutory retention periods and deleted after these periods expire, unless further storage is legally required.
6) USE OF DATA FOR DIRECT ADVERTISING
6.1 Newsletter Subscription via Email
If you subscribe to our newsletter, we will send information about our products. The only mandatory data is your email address.
Registration uses a double opt-in process.
The legal basis is consent (Art. 6 para. 1 lit. a GDPR).
You may unsubscribe at any time via the link in the newsletter.
6.2 Newsletter for Existing Customers
If you provided your email address during a purchase, we may send offers related to similar products.
Processing is based on our legitimate interest (Art. 6 para. 1 lit. f GDPR).
You may object at any time.
7) DATA PROCESSING FOR ORDER HANDLING
Personal data is transferred to shipping providers for delivery and to payment providers for processing payments.
Legal basis: Art. 6 para. 1 lit. b GDPR.
Payment providers such as PayPal or Klarna may process data necessary to complete transactions.
8) REVIEW REMINDERS
We may use your email address to send a one-time review reminder, only if you have given consent.
9) SOCIAL MEDIA PLUGINS
We use Shariff-based integrations for:
Facebook
Google+
Instagram
These function as HTML links, meaning data is only transmitted once you click the button.
10) ONLINE MARKETING
We use:
Google DoubleClick
Google Ads Conversion Tracking
These tools use cookies for advertising performance and analytics.
Legal basis: Art. 6 para. 1 lit. f GDPR.
11) WEB ANALYTICS
This website uses Google Analytics with IP anonymization.
Data collected helps evaluate website usage and improve services.
You may opt out using the browser add-on provided by Google.
12) RETARGETING / REMARKETING
We use:
Facebook Pixel (with consent)
Google Ads Remarketing
These tools allow interest-based advertising through cookies.
13) DATA SUBJECT RIGHTS
You have the following rights under GDPR:
Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint
Right to object
14) DATA RETENTION
Personal data is retained in accordance with legal obligations and deleted when no longer required unless needed for contractual or legitimate purposes.
15) CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this declaration for legal or technical reasons.
16) DATA SECURITY
We implement technical and organizational measures to protect personal data, including SSL/TLS encryption.
17) LEGAL BASIS FOR PROCESSING
Data processing is based on:
Contract performance
User consent
Legitimate interest
18) DISCLOSURE TO THIRD PARTIES
Data may be shared with:
Shipping providers
Payment providers
Marketing partners
Only where necessary and in compliance with applicable law.
19) TRANSFER TO THIRD COUNTRIES
Some services (e.g., Google, Meta, PayPal) may process data outside the EU/EEA using approved safeguards such as Standard Contractual Clauses.
20) RIGHT TO COMPLAIN
If you believe your data is processed in violation of GDPR, you have the right to lodge a complaint with a supervisory authority.